Arlo|Smart Home Security|Wireless HD Security Cameras

Re: This Arlo device is offline

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bobwalker9
Aspirant
Aspirant

When Arlo base station restarts some of my cameras (1 or 2) fail to come back on-line. It is not the cameras because I can restart the base station and then a different camera or cameras will fail to come back online. The only way I can seem to get everything online is to remove batteries from the cameras that did not come back on-line. This is a major issue since I am using these cameras for security on a property that is over an hour away from my home. Has anyone else experienced this same issue or resolved?

Model: VMC4030 | Arlo Pro Wire-Free Camera
5 REPLIES 5
JessicaP
Arlo Moderator
Arlo Moderator

Hey @bobwalker9,

 

Make sure that your Base Station and your cameras are on the latest firmware. Which cameras are you experiencing that are showing offline?

bobwalker9
Aspirant
Aspirant

All devices and Base station have the latest firmware applied. I have restarted the Base station twice already this morning and two of the cameras will not connect.

jguerdat
Guru Guru
Guru
Try resyncing them.
bobwalker9
Aspirant
Aspirant

Is there a way to resync remotely with them being off-line. The whole issue is that this constantly occurs and the cameras are installed at a location over an hour from my house.

JessicaP
Arlo Moderator
Arlo Moderator

You will need to resync the cameras at the location.