Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Terrible Customer Service

Reply
Discussion stats
  • 1 Reply
  • ‎2022-11-16 06:35 PM
  • 723 Views
  • 1 Like
  • 2 In Conversation
Worldgate1
Follower
Follower
‎2022-11-16 06:35 PM

How can we reach an onshore, American, representative to get actually good help and care for your product? I've contacted an offshore rep today and it was TERRIBLE!! I want to know where I can e-mail a complaint with all the details. I'm also going to look to go to a much better product with Wyze. I'm so frustrated

 

Labels:
Reply
Message 1 of 2
723
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2022-11-17 11:58 AM

Worldgate1,

 

If you have an active Arlo Secure subscription or trial you can contact support using the Arlo mobile app under Settings > Support. Alternatively, you can ask your question(s) here on the community, we may be able to assist if you can provide details about what you're experiencing.

 

JamesC

0 Likes
Reply
Message 2 of 2
703
Discussion stats
  • 1 Reply
  • ‎2022-11-16 06:35 PM
  • 724 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.