Arlo|Smart Home Security|Wireless HD Security Cameras

Terrible Customer Service

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Worldgate1
Follower
Follower

How can we reach an onshore, American, representative to get actually good help and care for your product? I've contacted an offshore rep today and it was TERRIBLE!! I want to know where I can e-mail a complaint with all the details. I'm also going to look to go to a much better product with Wyze. I'm so frustrated

 

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JamesC
Community Manager
Community Manager

Worldgate1,

 

If you have an active Arlo Secure subscription or trial you can contact support using the Arlo mobile app under Settings > Support. Alternatively, you can ask your question(s) here on the community, we may be able to assist if you can provide details about what you're experiencing.

 

JamesC