Solar Panels Stopped Working

[Brookechook83]

I have 4 Arlo pro cameras, 3 of which have solar panels attached. They seem to have been working fine and then recently 2 of the cameras arent charging from the solar panels. Ive disconnected and reconnected the panels and also cleaned them. They get plenty of sun. I just find it interesting that two stopped working around the same time.

[JamesC]

Brookechook83,

Try swapping the working solar panel with one of the other cameras that is not working. Do you still experience the same issue?

JamesC

[Brookechook83]

I got the cameras working but the the solar panel on one say “connect a compatible Arlo charger to the device to charge”

they are genuine Arlo solar panels!!! 

[StephenB]

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@Brookechook83 wrote:

I got the cameras working but the the solar panel on one say “connect a compatible Arlo charger to the device to charge”

they are genuine Arlo solar panels!!! 

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Check that the cable is solidly connected to the camera.  

If it is, then I suggest swapping the camera with one of the others, and see if the problem moves with the camera or stays with the panel.

[Brookechook83]

I have checked the connection and it’s fine. I put the camera on the working solar panel and it’s fine so definitely the solar panels are the issue.

[StephenB]

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@Brookechook83 wrote:

I have checked the connection and it’s fine. I put the camera on the working solar panel and it’s fine so definitely the solar panels are the issue.

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Are they still under warranty?

[Brookechook83]

I don’t think so. I’ve had them for quite a while.