Solar Panel Causing Batteries Not To Charge In The Dock

[rivershark]

I purchased an Arlo Solor Panel for my Arlo Pro cameras back in November 2017. It appeared to keep a longer charge during the first of November, but by December the Solar panel stopped charging during the day due to low temperatures. The Battery soon lost power and I removed it soon after and placed on the Charging Dock, but the battery will not charge now. Because of this event I thought maybe it was just a bad battery. I left the camera without a battery for the remainder of the cold months due to its location. Just last month I placed another battery in the Camera and hooked on the solar panel. I did not see improvements in battery life. The battery quickly drained and the camera lost power. I took the battery out immediately and placed it in the charging dock; but it would not charge. I have 6 cameras and all my other batteries charge fine on the charging dock. I will be taking the solar panel down soon. A terrible product! Please advise where I can get some support and possibly get these batteries replaced. Thank you.

[brh]

@rivershark

Your system should still be in warranty. Click on the Support banner at the bottom of this page and keep going for a couple of pages and you will see a dropdown box with the Support phone number for your country.

Brian

[TomMac · Accepted solution]

did you try the following ;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[rivershark]

Thank you for that link. I had not tried that yet and I have not called support yet; so you saved me some time. I will give the instructions a go tonight on the two batteries and let you all know how it went.

Thank you both!

[rivershark]

Thank you TomMac,

Both batteries are currently charging now in the charging dock.

[TomMac]

IMO, it seems that the cell packs that have been drained below a certain limit have trouble starting a new charge... charger thinks they are bad... the install into the camera and ac power several times allows it to just get enough charge to pass the threshold , and then it charges as it should