Smart Is Not Detecting People, Animals Or Vehicles Only Shows "Motion"

[Deanomite]

Arlo Pro only notifies me of motion. No longer displays vehicle, animal or person.  I have the 

Premier subscription. Whats up? There are clearly people, animals and vehicles in the videos. 

also its keeps defaulting to Best Battery Life. I constantly change it to best video quality, but it always go back. 

[Deanomite]

maybe this is it?

There is a new "manage arlo smart" on the interface. None of my cameras are on there. They used to be...

I am unable to drag and drop any of them on the mobile app (galaxy s9 android). Nothing is moveable. 

When i do it on desktop, it just loads and loads and loads. I have to hit refresh and its there. I had to repeat this process for each camera.

I would assume If im paying for the premiere subscription, and it was working before, that I shouldn't have to back and manually add my cameras. Is there anything else i have to do to get this feature working? anything else that has been reverted back? seems like some changes have been made and sets me back to basic.

[ShayneS]

Hi @Deanomite

Has this been working for you since you posted this issue?

[Ralphy22]

I'm having trouble with the time out how can I fix this please help 

[ShayneS]

@Ralphy22

What are the circumstances when the timeout occurs? Can you provide a little more detail regarding this.