Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-01-27 06:23 PM
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Mendenhall
Aspirant
Aspirant
‎2019-01-27 06:23 PM

I just installed 3 cameras. All 3 show up on my wife's phone but only 2 on mine. I tried rebooting my phone but didn't help. Any suggestions?

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brh
Master
Master
‎2019-01-27 06:45 PM

@Mendenhall 

I am assuming she is the administrator and the account is using her email credentials, right? If so, have you gone into her account on her phone to the Grant Access section and looked to see if all three cameras are selected for sharing?

 

Brian

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brh
Master
Master
‎2019-01-27 06:45 PM

@Mendenhall 

I am assuming she is the administrator and the account is using her email credentials, right? If so, have you gone into her account on her phone to the Grant Access section and looked to see if all three cameras are selected for sharing?

 

Brian

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Mendenhall
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Aspirant
‎2019-01-27 07:12 PM

Brian, Thanks, that was the issue.

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