Arlo|Smart Home Security|Wireless HD Security Cameras
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Says disconnected but still sends notifications and previews

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  • ‎2023-02-27 11:57 AM
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DeuceSevenoff
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‎2023-02-27 11:57 AM

First off, very annoyed by how often this disconnects.

What is very confusing, though, is how the doorbell camera is allegedly offline/disconnected yet still manages to send me notifications when someone is there and even send the still of the video as a preview. How can the camera be disconnected and still do that?

 

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StephenB
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‎2023-02-28 04:51 AM
@DeuceSevenoff wrote:

is how the doorbell camera 

 

You posted this in the Arlo Pro section, which is for a legacy Arlo camera.

 

Can you provide more information on 

  • what camera models you actually have
  • what base stations/smarthub models you have (if any)
  • if the cameras are connected to a base or whether they are connected to your home wifi
  • what signal strength you are seeing for the problem camera(s)
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