EOL Offer Form does not recognize my email - VMC4030

[SporknBeans]

I entered my email on the EOL offer form, and received a message that I am not eligible.  

I have 4x Arlo pro cameras (VMC4030), and an Arlo VMB4000 base station.  These devices, and my account, were registered/activated on September 15th, 2017.

Please advise.  Thank you.

[StephenB]

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@SporknBeans wrote:

I entered my email on the EOL offer form, and received a message that I am not eligible.  

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What country are you in?

The offers are currently only available in the US.

[SporknBeans]

Apologies, should have included that.

I live in, and have been in the US for the entire duration of being an Arlo customer.

Side note:  I adopted Arlo for home security video recording before Netgear spun off its fledgling Arlo business   xD

[StephenB]

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@SporknBeans wrote:

I live in, and have been in the US for the entire duration of being an Arlo customer.

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And you have Pro (VMC4030) cameras?  Not Pro 2 (VMC4030P)

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43381449