Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Same camera. Same cable. When charging camera, incompatible cable?!

It's happened twice. I guess the only solution is to take the battery off, let it sit for a few minutes and put the battery back on.

What happened was when I went to charge one of the cameras, it told me on the app that the cable/plug that I was using to charge it was incompatible. Funny thing is it's the plug you guys provided. Anyone else had this issue? Then when I called tech support, the woman couldn't even understand my problem. I think their telephone support people need more training. So I guess I just have to keep on taking off the battery when this happens.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 4
Arlo Moderator

Re: Same camera. Same cable. When charging camera, incompatible cable?!

Hi ben_99,

 

Sorry to hear that you're getting the incompatible cable error message and the experience you had with the support team. Let me reach out to you via private message to gather more information from you.

Message 2 of 4
Aspirant

Re: Same camera. Same cable. When charging camera, incompatible cable?!

I have been receiving the same message for my wired camera. And like yours it is the cable that came with it. Tech support was useless.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 3 of 4
Aspirant

Re: Same camera. Same cable. When charging camera, incompatible cable?!

True. My experience over the phone was horrible as well. The person who answered didn't really speak or understand English that well. And she was laughing and joking with her co-workers... rude! I felt like an ignored customer.

 

So I just take out the battery on the camera, wait a few minutes, and re-install. It seems to work okay. Customer service is a lost art nowadays, it's really, really, really, sad.

Message 4 of 4