Rules not being saved

[ksss11]

Had a Pro camera suddenly not allowing us to modify settings of motion and audio. Had to remove it and re-sync after a storm and now will not let us set to 100% (stays at 80%) and stays at 3 on audio even when we click 'Save' after moving it to 5.

So we removed it and added another Pro camera, but it is doing the same thing now also.

Any hints?

We use the Armed

[JamesC]

Melva,

The development team is currently investigating reports of this issue. We recommend using the Arlo Secure mobile app to make these adjustments until we have a solution for the web client.

JamesC

[JamesC]

I've escalated this topic to the development team for review. I will provide an update once I have more information available to share.

JamesC

[jguerdat]

Make sure you're changing the sensitivity settings in your modes and rules, not in the camera settings for the motion test.

[ksss11]

We are.  Have never had the occasion to use motion test.

[Melva]

I am having the same problem with the "Motion Sensitivity" setting in "My Arlo Dashboard":  the new setting I insert will not save;  the old, prior setting remains even after the attempted change.   I wasted half of a day trying to pass on this information to Arlo, but I guess we all know how that usually goes.  If I go to the Motion Sensitivity bar and right click on it, a box appears where I can select "Inspect" (at bottom), showing information about the programing language.  There is a red, wavy line under <input_ ... and text about a Form Elements Error, and reference to a input.mdc-slide_input  470.8 x 24.  I guess the problem is there and only Arlo can fix it.  I hope it is repaired very soon as a high sensitivity value is not good for my cameras for several different reasons.

[jguerdat]

I'm not sure about the above description. I assume you're in the camera settings, Default Mode Settings, Motion Detection (not Motion Detection Test). Is this correct? I just tested this on both the Android app as well as the web client. Have you tried both? Have you rebooted the phone and reinstalled the app? What browser? Have you tried another?

[ksss11]

We go to Mode...Armed ..select camera that we want to change rule on ..then under 'Motion is detected' and 'Audio is detected' we select 100% and 5  and then click save but it is not saving the settings, it just reverts back to 80% and 3. This is happening on both Pro cameras that we have un-installed and re-added trying to solve this. 

We do pay for subscription each month.

[jguerdat]

I suspect you're not selecting Save (or Done) on each screen. Make sure that when you make a change, look at both the top and bottom of the screen and save at every opportunity as you back out through the rule and mode screens.

[ksss11]

Yes we are clicking 'Save'. Even dong it after setting motion to 100%, then saving, then going to Audio and moving it to 5 then saving. Does not save settings for either camera...just reverts to 80% and 3

[jguerdat]

If rebooting your router and base, in that order, doesn't help, you may want to remove all devices from your account and set them up fresh. I would add only one camera to determine if the issue is fixed before adding others.

[Melva]

Update to my 2023-08-04 08:48 PM note.  I always create/change my Ultra cameras' settings on a Dell tower computer (about 10 years old) that uses Windows 10 and the Edge browser.  I've made many setting changes over the years without any issues, using the same steps and procedures.  But now I can not make a change to the cameras' Motion Sensitivity setting.  This is the setting under:  Mode, Armed >, Select Camera (Edit), Motion is detected >, Motion Sensitivity (adjust horizontal bar to setting), Back, and then Save.  The page with the Motion Sensitivity bar has no Save feature.  If I click Back and then return to the Motion Sensitivity page, the new value I selected is gone and the prior value (that I tried to replace) appears;  adding in the Save feature to this sequence produces the same result.  Also, I am trying to make this change on two Ultra cameras:  one that has been installed for about a year and another that is brand new and just recently paired to the system -- I get the same outcome for both cameras.  When I right-click the Motion Sensitivity bar and select "Inspect" (I guess this is a Window's feature), I can view the programing language and commands.  It lists the same programing errors I previously noted, indicating that Arlo has made no effort to address the Motion Sensitivity setting problem(s), at least on the surface, since then.

[ralfyguy1]

The last web page update from the July 17th broke it. It's not you or your equipment. Arlo screwed it up again as usual and tries to blame it on the user's equipment or supposed inability to do it right. There has been a thread about it already and nothing gets done about it. In the meantime use the phone app to make changes to the rules as there is no other way around it. I personally have a Windows 11 Laptop and installed the Android app via Windows Subsystem for Android and do it that way, which is the same as the phone app. The "Specialists" who code the web page screw something up every time they "Update" it. 

[ksss11]

We rebooted and it did not change things. I will not take everything off and re-add as then all 5 cameras, not just 2 will have problems. 

[ralfyguy1]

There was a new web update today and it seems there was just a few cosmetic changes to when watching Live Video for example, the buttons are bigger, but the rule changes are still not being saved. Figures...

[JamesC]

I've escalated this topic to the development team for review. I will provide an update once I have more information available to share.

JamesC

[ksss11]

Thanks JamesC. 

Just tried to change the Mode settings again on affected cameras but it still reverts back.

[Melva]

Still unable to put my new Ultra 2 camera into an operational state (using my pre-payed subscription) since I'm unable to change the Motion Sensitivity value:  it's stuck at 80% and I need (< or = to) 50% to prevent the camera beating itself to death.  Has anybody that know's something about programming investigated my finding using the Window's "Inspect" feature?  It still indicates that, after three weeks now, the Motion Sensitivity horizonatal slider bar contains several Errors and Warnings in its software program.  Is Arlo going to leave its paying customers in this annoying echo chamber or, at some point, will it acknowledge the problem and provide a corrective action schedule?

[JamesC]

Melva,

The development team is currently investigating reports of this issue. We recommend using the Arlo Secure mobile app to make these adjustments until we have a solution for the web client.

JamesC

[Needhelpplz]

I have two ARLO systems on separate properties.  Both systems have the same issue.  The cameras are VMC3030 with updated firmware and hardware, base stations are VMB3030. The systems are accessed through my PC with Windows 10, which has also been recently updated.

Motion Sensitivity adjustments are the problem. I can be adjust the % with the slide, but, AFTER BEING SAVED,  Motion Sensitivity reverts back to the original sensitivity %.  This is occurring on all cameras, in both systems and occurs whether I am trying to increase or decrease the Motion Sensitivity ! This problem began about 3 weeks ago.  

Record Video time works just fine...an adjustment using the slide, AFTER BEING SAVED, will show the new record time.  This also occurs on all cameras, in both systems.

Really need Motion Sensitivity to work. 

Needhelpplz

[DannyBearAgain]

Just in case you’re not aware the camera motion sensitivity adjustment needs to be made in the mode camera rules not the camera motion test utility found in the camera settings which default to 80%.

If not the above case, which UI experience do you have, library or feed?

Also if you have the mobile app available, does it mimic the same behaviour?

[ant]

Yes, I hit save button to confirm my changes for the old original Arlo wireless cameras. I tried in both updated Firefox and Edge web browsers in my updated 64-bit W10 Pro. PC. iPhone's iOS app worked fine.

Thank you for reading and hopefully answering soon. 🙂

[Needhelpplz]

Thanks for responding to my S.O.S. on the Motion Sensitivity issue.

I am trying to adjust the Motion Sensitivity in MODE. But you bring up an interesting point...one of the cameras always reverts to an 80%, even when I am in MODE trying to make the motion sensitivity adjustment. I've even swapped cameras in that location...but the motion sensitivity still reverts to 80% in Mode.

The other cameras revert to the sensitivity setting I made about three weeks ago, before all of this trouble started.

I do not have a Smart Phone/App to test with...only my PC with Windows 10, which has been recently updated (after this issue began).

Library UI

Any thoughts?

Needhelpplz

[jguerdat]

Likely the fastest solution would be to remove a camera from your account and sync it again. Does that fix the issue? If so, do the same for any other cameras that have an issue.

Edit: just read another similar post - https://community.arlo.com/t5/forums/replypage/board-id/en-arlo-wire-free/message-id/88994

[jguerdat]

Huh. Just read another thread that sounds the same as your issue.

https://community.arlo.com/t5/Arlo/Motion-Sensitivity-on-all-cameras-can-not-be-adjusted-defaults/m-...

I suggested removing and re-syncing a camera as a test but it's possible that it's the web client at issue. @JamesC and @ShayneS ?

[ant]

Same here with my original Arlo system. I'm not going to do that for all five original Arlo cameras (too much works). Thanks God I'm not alone then. I'll wait for Arlo to fix it in their web client side.

[ant]

I'm not going to do that for all five original Arlo cameras. Thanks God I'm not alone then. I'll wait for Arlo to fix it in their web client side.