Arlo|Smart Home Security|Wireless HD Security Cameras

Restarting cameras when not used in 4 years.....don't know if I have a plan.

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Drummer24
Aspirant
Aspirant

Totally lost in trying to get cameras up and running again.

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StephenB
Guru Guru
Guru

@Drummer24 wrote:

Totally lost in trying to get cameras up and running again.


Do you know what your account username  (email address) is?

Drummer24
Aspirant
Aspirant

That I don't know but the name would have been under Packer if that helps.

StephenB
Guru Guru
Guru

@Drummer24 wrote:

That I don't know but the name would have been under Packer if that helps.


That doesn't help me, as I don't work for Arlo (so I have no access to any user account information).

 

If you have a subscription plan, then your credit card would be billed (generally monthly).  Unlikely that would continue for 4 years w/o your noticing.

 

I suggest that you set up a new Arlo account (with a current email address), and see if you can add the base station to it.  If that works, you can try re-adding the cameras.

 

If that fails, please give us the details (what errors you see, and LED status from the base and cameras).  Screenshots would be useful (erasing any confidential info).