Arlo pro

[Natasha2020]

When I go to my library to look at my recordings they begin to load and then disappear completely without choosing or wanting to delete them. How do I stop this from happening? I’ve never had it happen before unless I have chosen to delete them, which in this case I have not.

[jguerdat]

That doesn't look like they've disappeared but that the connection to display them is having an issue. I haven't seen the totally blank display before so I'm guessing you're on iOS (I have Android and the web). Have you rebooted the phone and reinstalled the app?

[Natasha2020]

Thanks. I’ll give that a try. The pic I showed was them loading in. This one attached is what happens as they finished loading.

[Natasha2020]

Huge thanks! Reinstalled and everything is there but the one camera that I can’t seem to get to record.

[jguerdat]

Check your active mode to verify that an appropriate rule is set for that camera. If so, try removing and resyncing that camera. Be sure to set up a rule for that camera in any custom modes again.