Arlo|Smart Home Security|Wireless HD Security Cameras

Rechargable Battery Failure

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JLP79 Aspirant
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I have had a 4 camera Arlo pro system for about a year and one of the batteries recently failed. The camera it was in is dead and the battery will not charge. I've tried using the battery in different cameras as a test and confirmed that the problem does seem to be with the battery and not the camera itself.

The battery was at roughly 50% charge when it failed. Is this type of equipment failure covered by product warranty or would I need to buy a new battery?
Model: VMC4030 | Arlo Pro Wire-Free Camera

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Master steve_t Master
Master

Has it been over a year? If less, I'd try get a warranty replacement otherwise just go out and buy a new one


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Master steve_t Master
Master

Has it been over a year? If less, I'd try get a warranty replacement otherwise just go out and buy a new one

JLP79 Aspirant
Aspirant
It has been less than a year and it turns out it's not the battery. A day after I switched the batteries the same thing happened again. I will be returning the camera for a replacement.

Thank you for the help.