Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera Won't Sync To My Phone

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Crystalsamber
Aspirant
Aspirant

 Only one of my cameras synced to my phone.  I am in additional line on our accounts. The primary user can see both cameras. 

4 REPLIES 4
TomMac
Guru Guru
Guru

As a "shared " user, the primary account must toggle on each camera for you to see it

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Crystalsamber
Aspirant
Aspirant

 Thanks Tom, can you be more specific on the toggle? 

jguerdat
Guru Guru
Guru

The primary user needs to go back to Settings,Grant Access and select all cameras.

Crystalsamber
Aspirant
Aspirant

That did the trick, thank you!!! I appreciate your help.