Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Everytime there is new activity on either of my cameras, rather than showing the actual number of new videos in the library, I get a notification that there are 1600+ new videos in the library. I have tried deleting ALL of the stored videos numerous times to see if that would help with no luck. Any help or advise would be appreciated.

3 REPLIES 3

Hey @657Milton,

Is this happening on your the app and on the web? Do you have a screenshot where the notification will show that you have 1600+ new videos in the library?

Hey JessicaP,

I don’t usually access my arlo account only. This is solely from the app. It won’t let me attach a file in this reply for some reason. I can email it if you like.

Feel free to send it to me via PM so I can take a look 🙂

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.