Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 3 Replies
  • ‎2018-10-10 08:13 PM
  • 1079 Views
  • 0 Likes
  • 2 In Conversation
657Milton
Aspirant
Aspirant
‎2018-10-10 08:13 PM

Everytime there is new activity on either of my cameras, rather than showing the actual number of new videos in the library, I get a notification that there are 1600+ new videos in the library. I have tried deleting ALL of the stored videos numerous times to see if that would help with no luck. Any help or advise would be appreciated.

Labels:
0 Likes
Reply
Message 1 of 4
Views icon 1,079
3 REPLIES 3
JessicaP
Arlo Employee Retired
‎2018-10-11 12:59 PM

Hey @657Milton,

 

Is this happening on your the app and on the web? Do you have a screenshot where the notification will show that you have 1600+ new videos in the library?

0 Likes
Reply
Message 2 of 4
Views icon 1,052
657Milton
Aspirant
Aspirant
‎2018-10-14 08:01 PM
Hey JessicaP,

I don’t usually access my arlo account only. This is solely from the app. It won’t let me attach a file in this reply for some reason. I can email it if you like.
0 Likes
Reply
Message 3 of 4
Views icon 1,026
JessicaP
Arlo Employee Retired
‎2018-10-15 11:35 AM

Feel free to send it to me via PM so I can take a look 🙂

0 Likes
Reply
Message 4 of 4
Views icon 1,015
Discussion stats
  • 3 Replies
  • ‎2018-10-10 08:13 PM
  • 1080 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.