Arlo|Smart Home Security|Wireless HD Security Cameras
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Receiving notifications but no new videos

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  • ‎2018-10-10 08:13 PM
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657Milton
Aspirant
Aspirant
‎2018-10-10 08:13 PM

Everytime there is new activity on either of my cameras, rather than showing the actual number of new videos in the library, I get a notification that there are 1600+ new videos in the library. I have tried deleting ALL of the stored videos numerous times to see if that would help with no luck. Any help or advise would be appreciated.

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JessicaP
Arlo Employee Retired
‎2018-10-11 12:59 PM

Hey @657Milton,

 

Is this happening on your the app and on the web? Do you have a screenshot where the notification will show that you have 1600+ new videos in the library?

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657Milton
Aspirant
Aspirant
‎2018-10-14 08:01 PM
Hey JessicaP,

I don’t usually access my arlo account only. This is solely from the app. It won’t let me attach a file in this reply for some reason. I can email it if you like.
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JessicaP
Arlo Employee Retired
‎2018-10-15 11:35 AM

Feel free to send it to me via PM so I can take a look 🙂

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