Arlo|Smart Home Security|Wireless HD Security Cameras

Receive push notification of motion detected but video and email are received until hours later

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TimTexas22
Aspirant
Aspirant

Please help.  I receive a push notification that motion has been detected however I don't receive the video to the app or the email notication until hours later.  It appears this has become an issue for several people lately.  Please advise.   

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ajais
Guide
Guide

I am having the same issue.  Email notification and image appears in the library 3 hours later.

lmsattler
Aspirant
Aspirant
Hi. I posted about this last week. Having this same problem on two separate systems suddenly. Had been working fine for months. On Friday 5/19 I updated my app, since an update was available. The update was only suggesting it was to improve the new baby camera. However, I have not noticed this delay in the video posting since the update. It has only been a couple of days but I am hopeful. My advice is try the update. I hope this works.