Very slow notifications?

[Petersweden08]

Same problem here with my Arlo pro 2. Notifications come through up to 4 minutes after some one approaches or  leaves the  house   when i get the notification whatever has triggered it has long gone. On 30 day trial i might cancel my arlo smart premier and go back to normal free that was quick notifications with in 5 seconds sometimes.Other wise i like the car and people movements only option notifications .i also dont want any tips about restarting box etc ( I am engineer myself) the problem is at your end not customer end,Regards Peter

[Petersweden08]

Same problem here with my Arlo pro 2. Notifications come through up to 4 minutes after some one approaches or  leaves the  house   when i get the notification whatever has triggered it has long gone. On 30 day trial i might cancel my arlo smart premier and go back to normal free that was quick notifications with in 5 seconds sometimes.Other wise i like the car and people movements only option notifications .i also dont want any tips about restarting box etc ( I am engineer myself) the problem is at your end not customer end,Regards Peter

[ShayneS]

@Petersweden08

Have you tried to remove the camera from the Settings > Devices & re sync?  

[Jbtopps]

No I haven’t tried that. My base is on top of my furniture the highest point & the closest room to the cameras. Through tge wall is my garage & they are all 3 within 20’ or less. Even the front door one is actually closer but has 1 more wall to go through. They will pick up tree shadows on the driveway or a wasp,leaves even a car going by in the street but when someone walkes across or towards the house they don’t start until they almost went by if IF they do start. It’s like there’s no setting or angle that works. Ive had them for a few years & it’s always been that way. I just bever got on here & thought they were good enough for a deterrent. But I have had a few cases recently where someone has cae walking up after parking out of view & really wish they did their job I was wondering if the new ones are any better. This system was $400 & I don’t have that money to throw away again. Any suggestions I’d appreciate.

[ShayneS]

@Jbtopps

it sounds like the positioning may not be ideal. Do you have a screenshot of the trouble cameras view?

[ShayneS]

@Jbtopps

Is it possible to try a new angle with the camera at the front door? The cameras will pick up side to side movement much better than objects moving directly toward the camera. If possible, can you try and position the camera more to the left or right, so the camera can capture an object moving from side to side. You may be able to test this with another person holding the camera up instead of mounting first. I have attached a KB article below that will help assist with the positioning.

How do I position my Arlo Wire-Free or Arlo Pro Wire-Free camera?

[pjhallett]

It has now been about 3mths since you turned on the smart notifications which you call an upgrade when in fact it’s a downgrade for a lot off users just read the community page. I’ve paid thousands of dollars for 10 cameras and your subscription service and still the notifications for Arlo Pro is broken. Notifications are coming in now 2 min later since the 3rd update. When I purchased Arlo it was 15sec then the smart upgrade moved it to 1min and the last 2 software upgrades have now moved it to 2min. This is not on. Can someone focus on fixing the issue.

This is disgraceful it hasn’t been fixed instead of focusing on Arlo Ultra focus on your loyal customers at the moment but by the sounds of things customers are thinking of ditching Arlo as it’s got so bad. I’m starting to thing the same now. Also I’ve had no communication from anyone since calls and emails to the support line. How about letting us turn off Arlo Smart notifications as this sounds like the issue. Shouldn’t we have the choice.

Here is my latest info. Still no Joy

IOS Version 2.7.1 installed
App deleted and reinstalled
Modem restarted
Arlo Restarted

Please fix ASAP

[LandJS]

I see comments about "after signing up for premier" and Mods saying move the camera angle.  No and No.  Installed my Ultra system 4 days ago and signed up for premier that same day, notifications were instant for 3 days, my phone knocked to let me know before I was out of the pic BUT today it suddenly takes 5 to 10 mins to get a notification.  There is a issue other than premier or moving cameras.