Push notifications Arlo Pro delayed

[sguch01]

Why are push notifications delayed?  Often times 15-30 min before I receive notification to my mobile device.  This certainly defeats the purpose of being able to use the microphone and speaker capability when the event has already passed! 

[steve_t]

Power cycle your base station

[sguch01]

I have power cycled the base station and push notifications are still delayed.  Any other suggestions?  I'm thinking its a delay in network relay from base unit to router to mobile device, probably inherent in equipment and not something that can be readily resolved.

[steve_t]

Contact Support at the bottom of the page and open a ticket. They'll check out the server side of things for you. Also, make sure your phone isn't shutting down the app with "app optimisation" for android or the equivalent for iPhone 

[hardingr2000]

I am receiving Arlo notifications from several weeks ago when I was out of town. These notifications are occuring when I receive a text message from someone. The text message notification is displayed and is immediately covered up by an Arlo notification. I have already deleted the videos from Arlo and have Arlo turned off (only using it when we are out of town). I have not had Arlo turned on since the weekend I was out of town. Where are these messages coming from and how do I stop them?

[jguerdat]

What device and OS version? What do you mean by having turned off Arlo? Have you restarted the phone? Have you tried reinstalling the app?

[hardingr2000]

iPhone 5 running iOS 10.3.2
When I have Arlo turned off I mean that I have it in the disabled mode, not detect motion and recording. Assuming you mean reinstalling the app on my iPhone, I have not tried that, but I do have auto-update turned on.

[jguerdat]

Try the reinstall and reboot the phone. Any luck?

[steve_t]

Definitely uninstall the app, restart your phone, go to the App Store and reinstall the app