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Starting today, i recieved a push notification every single time my cat walked in front of one of my cameras. I checked my settings many many many times, and NOWHERE do I have it set to send me push notifications.
And I can't disable the notifications in Android settings, because then it won't Push when batteries are low.
WHAT IS GOING ON !?!?!
Android 10 - Pixel 3a - Arlo Pro
Solved! Go to Solution.
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We appreciate everyone's patience regarding this. A backend issue was fixed that should resolve the issue with push notifications being sent even when it is disabled. Please let us know if you are still receiving push notifications even when it is turned off.
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I've been having the same issue on my iPhone all day today as well. I have 6 cameras and they are all sending push notifications even though push notifications for each camera are turned off. Ugh.
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It sounds like they decided to change something server side, without testing it properly, again.
TECH SUPPORT if you're reading this, please fix it, I'm tired of getting a dozen notifications every hour while I'm trying to work.
But, turning off notifications on my phone is NOT a solution, because I have an alarm system that sends notifications, and I need to know if the batteries on the cameras get low!
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+1
I received 115 push notifications on my iPhone this afternoon. I have push notifications turned off for all my cameras.
I was assuming they've mucked up some server side code again too... 😞
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I'm glad it worked for your setup, but that is actually not a correct solution. Those settings determine which notifications you see, not if the notification is generated. It is only a filter for your notifications.
Three of my cameras are outside, and therefore see people, vehicles and animals every hour of every day .
Arlo needs to fix the problem on their end.
They need to stop making server-side changes without proper testing.
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Starting to think they aren't even bothering to try and fix this.
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Oh, and one of my cameras is now triggering recording and alerts based on audio but I have that turned off as that camera is outside and wind noise is causing many recordings and alerts that I don't need.
😞
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I have some Arlo Pro cameras. I have always had pushed notifications turned off, but all of a sudden yesterday I started getting some notifications (not all). Any ideas why this has started happening?
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I finally got annoyed enough to call tech support, and the guy's accent was so thick and so heavy I couldn't understand a single word. And... I just gave up and hung up. Ugh. If anyone else wants to try calling tech support, I wish you luck!
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I also started to get notifications yesterday randomly on some cameras and notifications are turned off and have been off for many months.
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I called support and created a case. I asked them to have software engineering check for a bug.
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I have been using my Arlo Q for years without issue. With no changes made on my side, I am suddenly getting motion alerts in the iOS app a couple times per day (started yesterday). These alerts are bulked up so all of a sudden the app badge shows a large number - about 50-100 at a time.
When I check the configuration for the active mode (Armed) it is set to record video when motion is detected, and both "push notifications" and "email alerts" are unchecked.
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Hi everyone,
Are you using the default "Armed" mode or custom mode? If you are not wanting to receive push notifications, try to check on the web client on your computer and turn off the push notifications for that camera.
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I am using a custom mode, and none of the cameras in that mode have Push turned on. Yet i continue to receive dozens of notifications every day.
Please report this issue to the proper person, so they can look at it, and get it fixed.
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I am using the default "Armed" mode but I have set that on all cameras so that push notifications are turned off.
The camera that is triggering based on audio events is only set to trigger if motion is detected.
Given this appears to be a server side issue and that cameras are trigger when they shouldn't, I'm really concerned that cameras will not be triggering when they should!
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I have notifications turned off as you described and am still getting lots of notifications from all 6 cameras. Seems to be a server side issue.
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The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
In the meantime, could you let me know which Arlo cameras you are using where you're receiving push notifications even when it is turned off and what phone device you're using?
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Getting extremely frustrated with the fact things constantly get broken on this platform and the customers pay for the lack of testing beforehand.
It's maddening isn't it?
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