Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Pro won't charge

Reply
Discussion stats
  • 1 Reply
  • ‎2024-08-30 09:02 PM
  • 238 Views
  • 0 Likes
  • 2 In Conversation
Petecrew
Follower
Follower
‎2024-08-30 09:02 PM

The battery will not charge in the camera so I removed it and charged in an Arlo external charger until I got a green light. I placed it in the camera. The camera still thinks it's NOT charged. I've put the battery back in the charger and the light is amber and turns green within a few minutes. Can the camera be fixed?

Labels:
0 Likes
Reply
Message 1 of 2
238
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-08-31 04:49 AM
@Petecrew wrote:

 Can the camera be fixed?

Arlo doesn't repair them.

 

If you want to try doing it yourself (or look for an electronics shop that does repairs), the first visually inspect the camera - looking for issues with the connection between the battery and the camera electronics.  For instance, a missing spring connector, or a damaged ribbon cable.

0 Likes
Reply
Message 2 of 2
218
Discussion stats
  • 1 Reply
  • ‎2024-08-30 09:02 PM
  • 239 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.