Pro time stamp

[Arn501]

The time stamp on all recordings is 7 hours ahead of the actual time, no matter which time zone I set on the base station. I have restarted the base station, but the problem remains.

[ShayneS]

Does this occur over the web browser and Arlo app? 

[Arn501]

Yes

[ShayneS]

Any chance you can provide a screenshot of the library videos/timestamp with the time showing in the top of your phones screen? 

You can private message this to me if you like. 

[Arn501]

I can’t figure out how to get the time stamp and the phone time on a screenshot.

[ShayneS]

@Arn501

Hmm, If you open the Arlo app > Select the library tab > Does it show your phone/devices native time at the top of your phone while seeing the row of library videos? 

Thank you for trying

[Arn501]

My son showed me how to screenshot. Where should I send it?

[StephenB]

---

@Arn501 wrote:

My son showed me how to screenshot. Where should I send it?

---

You can send @ShayneS a private message (PM) by clicking on the envelope icon in the upper right of the forum page.

You can attach either a .png image file or a .jpg image file in the PM.  If you have a .jpeg you will need to rename the extension from jpeg to jpg on a PC.

[ShayneS]

I have requested for an update on this one for you. 

[ShayneS]

Hi @Arn501

A member from the support team has reached out to you via email. 

Thanks