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Re: Poor Quality Video Arlo Pro : Suggested Solutions

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Community Manager
Community Manager

DDarko,

 

Often times the symptoms you describe can be due to WiFi interference. You might consider relocating the base station and/or cameras to see if you experience different results. Also, take a look here for best positioning tips: How do I position my Arlo Wire-Free, Arlo Pro Wire-Free camera, or Arlo Pro 2 Wire-Free camera?

 

JamesC

Star
Star

Hi @JamesC ,

 

 I moved the base already (many times), also moved the cameras from place to place and I called the arlo support team.  The support team could not help me... they created a ticket and that's about it.   See as soon as my cameras detects motion the first 2-3 seconds get distored (pixelation and grainy video) then it goes back to normal.   Also I have noticed thtat if there is fast movement, distortion happens.  I have place the cameras in different places with the same result.  I had them recording with full lighting in the room and also night vision. Both ways, I get distored video for the first 2 - 3 seconds and later on in the video.    I have seen many people complaining about this and also the tech (second level) said that it is normal for the distortion to happen because the cameras were "booting".   

Thanks for your response.  Dont get me wrong, I like the idea of the arlo pro but it is just not delivering for the price.   I do not mind to pay top dollar for a good system but come on, I am not asking for much but just to get good video quality from begining to end as netgear advertises. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Initiate
Initiate

The problem is not the cameras. The problem is the extreme compression used by netgear to save bandwidth.

 

It is amazing how many people here are defending the way netgear has crippled these cameras, while selling them for a King's ransom.

Guide
Guide

I was just about to chime in and say the same thing. The cameras are capable of recording in HD, but Netgear compresses the heck out of the video for cloud storage and faster bandwidth. The image quality you want would be much more attainable if we had the option to record locally first and then upload a compressed version to Netgear.

Aspirant
Aspirant

I agree. Please let the local video be as uncompressed as possible, and compress the cloud for quick notification. That way we can go access the needed uncompressed later for possible ID'ing or whatever. It can't be that difficult.

Model: VMC4030| Arlo Pro Wire-Free Camera
Initiate
Initiate

Yes, if I had known that you could not get a clear enough Vedic picture to identify an intruder I would never have punched them.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Aspirant
Aspirant

Hello, 

 

I have exactly the same issue, bad quality video image with Arlo pro, especially compared to their first version camera Arlo wire free which deliver HD 720.

 

Cheers

 

 

Community Manager
Community Manager

koten,

 

Camera placement can impact video quality, also check your settings to be sure you have the image quality set to "best".

 

For tips on achieving the best picture quality with your Arlo cameras, take a look here: How do I get better picture quality from my Arlo camera?

 

JamesC

Aspirant
Aspirant

This system lets us down every time, absolute waste of money. Dissconnects all the time, pixilated, video stalls, unwatchable mostly. Thanks!!!!!!!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera