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Has anyone experienced pixelating video in the first 2-3 seconds of the recorded video. It happens every time for me. It has great reception full Wifi bars... and does not happen with my original Arlo camera.. just with the new Pro.
Solved! Go to Solution.
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OK folks, I'm now convinced that this is absolutely a Netgear issue, do NOT let them tell you it's your router, internet speed, distance from router, where it's installed, etc., etc., etc.
1) I upgraded to 120/10 internet speed for these cameras and STILL same issue with Arlo Pro cameras!
2) My Arlo Pro cameras are installed within 30 feet max from my base unit. My Arlo Pro cameras can be located within feet of my Arlo base until and STILL same issue with Arlo Pro cameras!
3) I bought a Netgear Nighthawk wifi extender (that was so problematic to install and support was as useless as the support I got with this Arlo system...🤔 Hmmm there's a pattern here Netgear with your products!!!). I tried relocating the Arlo base to the center of my house and away from my router to eliminate interference and STILL same issue with Arlo Pro cameras!
4) Removed ALL cameras and base, factory reset base and added back all cameras and STILL same issue with Arlo Pro cameras!
5) Like an idiot, I go out and buy a new Arlo Pro base station thinking my original Arlo camera base might be the issue...nope, even with a new Arlo Pro base STILL same issue with Arlo Pro.
So, no matter what I tried to correct this issue, including disabling audio on Arlo Pro, NOTHING worked....all while my "old" Arlo cameras operate flawlessly. Netgear has an issue with the Arlo Pro and they're doing nothing to fix it based on the posts here alone. All while Level II support admitted the pixilation/ghosting is a "KNOWN ISSUE" with the Arlo Pros. You cannot continue to deflect blame towards the consumer...you are selling THOUSANDS of units of a defective product or technology!
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Seems that the MODS/Experts have been pretty silent on this thread.. Over the weekend I updated my home wireless router to the Orbi - this has improved my camera system going from blurred and green screen from 80% of the time to now only get this to happen 5% of the time? Why would a new router system make this much of a difference? I thought that the cameras comunicate only with the BASE?
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The router could make a difference since the base has to connect to the Internet through it. However, I might surmise that it could be an interference issue between the router and base WiFi. Some folks have had luck separating them physically. My bases have been right next to 3 high-powered routers from Netgear and Asus with no issue. YMMV.
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I just got back from Best Buy and they wouldn't allow me to return this junk because it's outside the 30 day return period. As a result, I DO intend on providing my neighbor with everything I've experienced with Netgear on the Arlo and Nighthawk wifi extenders Netgear support suggested I buy. I'm stuck with Netgear products that simply do not work as advertised. If my post was edited it's because someone at Netgear knows that there is an issue with this system and prefers that we just roll over and accept it. I'll post an update once I talk to my neighbor this week.
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The engineering team is currently investigating this topic.
Pixelated/distorted video is often caused by poor camera connection with the base station. This could be due to wireless interference or range. If you are still experiencing this issue after relocating the camera/eliminating nearby sources of WiFi interference as troubleshooting steps, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you would like further assistance, don't hesitate to contact me via private message with your case number and I will offer any additional feedback that I can.
JamesC
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My pro base station is sitting directly behind a big Onkyo A/V receiver. They are both five feet away from an Eero router.
Also, I'm on 1.6 Mbps Verizon DSL.
The cameras are all outside and the distances/models are: 15' (H7), 80' (H6), 380' (H6), 220' (H6), 100' (H6)
I'm not seeing that same issues reported in this thread. Interference seems like a long shot.
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I'm amazed we're still getting the "it's most likely a wireless issue" answer on this subject when Netgear have already acknowledged there is a known issue and their engineers are working on it!
I moved my pro camera to within 2 metres of the base station with only a patio door in between and the problem still exists.
So frustrating and definitely not happy with the way the situation is being handled.
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I've donated a ton of video's, heres the latest
https://arlo.netgear.com/hmsweb/users/library/share/link/ACEC82179FE043BB_201705
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I'm thinking we need to start posting the pixilated videos to Facebook, Twitter, YouTube, etc to let folks know there is an issue with these cameras that Netgear isn't addressing. Help folks who are looking at security camera systems know to look elsewhere until this issue is fixed by Netgear (or we all trash our systems and move to another company).
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That's unfortunate and not surprising. Maybe if we can get everyone experiencing this issue to publish affected videos to social media, Netgear will finally listen to try to minimize the bad publicity. It doesn't seem posting in this forum or directly to Netgear on Twitter does any good. 😞 Everyone, post affected videos on your social media channels with the hashtags #arlo #pixelated to bring attention to the problem.
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manofice wrote:I've donated a ton of video's, heres the latest
https://arlo.netgear.com/hmsweb/users/library/share/link/ACEC82179FE043BB_201705
You should download the video and post it to youtube or something else before this link expires
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