Only one of 4 external cameras picking up motion

[Boss281]

Lately, I've noticed that only one of my cameras, is really picking up motion. The others, despite being on 100% sensitivity, need to have you right in front of it and jumping around. the cameras and base station are all up to date with firmware, and have freshly charged batteries.

I seem to recall seeing this way back when they took out that zone feature in the free subscription. The three that are not picking up motion and recording were the only ones with zones set, the fourth is over the front door and didn't need a zone.

I'm tempted to try the subscription for free for 1 month and see if the old sensitivity comes back...

[JessicaP]

Hi Boss281,

Try using the motion detection test to see if your motion is detecting properly when sensitivity is all the way up. You can read here to learn how to change this: How do I change the motion sensitivity on my Arlo camera?

You can also read here to learn how to optimize motion detection here: How do I optimize motion detection for my Arlo camera?

If none of this work, try to remove the battery from your camera and re-insert it back in to see if that helps. You can also try removing activity zones from the three cameras to see if that improves.

[Boss281]

I have pretty much tried all of this multiple times.  When I remove all the cameras from the system and then reintroduce, everything works fine during the day.  At night only one of the four (front door) seems to fire off, and you need to be REALLY close.

Although not empirical, my observations mirror MANY complaints:

1. Sometime over the last several months, the camera system suddenly STOPPED recording at night.  The end user did nothing new, something was introduced.

2. I personally feel that the sensitivity at night has somehow decreased, perhaps due to a firmware change.

3. Resetting (battery, remove/add cameras, reset base station, etc) will sometimes get everything back on track momentarily, but it doesn't seem to hold.

I signed up temporarily with a subscription to see if the added features would fix the problem. Actually, things like person detection and other "enhancements" don't work smoothly either so I'll cancel that today.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.