One of my cameras stopped detecting motion

[DigitalCK]

I have a base with 4 cameras. One camera has stopped detecting motion. I have done motion detection test on the other three and they work as normal. The last camera will let me connect and view live video but the motion detection no longer functions on just that one.

I have tried the step of remove battery, delete device in app, wait 5 min, reinsert battery and readd to app with no luck

[jguerdat]

Have you tried the Armed mode? That one should work when nothing else does. If no good, contact support using the link at the bottom here.

[DigitalCK]

Hi @jguerdat

Yes I tried armed mode too.

[ShayneS]

Have you tried to remove the camera from Settings > My Devices > Re-add it?

[Jeeesstyles]

I have the same issue with 2 of 5 cameras. Started after 10/27. Tried removing camera, power cycling the hub and adding the camera back. All the videos are still there when it comes back. Still won't record any motion activated videos but I can view live feeds.

[ShayneS]

Hi @Jeeesstyles

Do you happen to have activity zones created for these two cameras?

[DigitalCK]

Just back to update. Got with tech support and the camera is defective. Being replaced. Thanks for the tips y’all.

[Jeeesstyles]

No I do not have activity zones on these cameras

[ShayneS]

@Jeeesstyles

I would suggest contacting customer support regarding this issue. I have attached the link here for you - Arlo tech Support

[Jeeesstyles]

Couldn’t get thru to the live chat on my phone, but was able to power cycle the cameras and that fixed the problem (I have already deleted camera, cycled the hub, and re added cameras)