Arlo|Smart Home Security|Wireless HD Security Cameras

One camera remains offline

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sejacobs1951 Aspirant
Aspirant

One of four cameras is off line and I can’t get it back on line. I have tried reinstalling it but it is still off line. I have tried resyncing it, changing batteries, but no luck. What am I doing wrong?

Model: VMC4030 | Arlo Pro Wire-Free Camera
jfcoll Guide
Guide

You are probably not doing anything wrong. I'm going through the same thing with one of my Pro cameras. The idea of this product is a great one. Unfortunately, the product itself is not great. My complaints about lag time, connection issues, etc., etc., are the same as everyone else. 10 months into my purchase I will now start the battle over a return/replacement as I have spent way too much time trying to make it work.  Connect,reconnect, remove, add, delete, upgrade, rinse, wash, repeat. 

Looks like I'll have to bite the bullet and install a real wired system.  

Guru StephenB Guru
Guru

Did you try removing it and then re-adding it?  Or did you just resync?

jfcoll Guide
Guide

Multiple times via iOS and Browser. (Chrome and Edg

 

 

Eufy looks promising. 

sejacobs1951 Aspirant
Aspirant
Have not got there yet, but have installed ring on the front door and it is not much better, it's delayed time is about the same.
Model: VMC3030 | Arlo Wire-Free Camera
sejacobs1951 Aspirant
Aspirant
I have tried everything but to hold my right foot in the air, stick my left finger up my butt and rotate three times in a circle.
Model: VMC3030 | Arlo Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

jfcoll Guide
Guide

I did on Saturday. Have not heard anything yet. 

ShayneS Arlo Moderator
Arlo Moderator

Hi @jfcoll

 

I have escalated your case #41159653, customer support will be reaching out as soon as possible. Thank you for your patience.