One Device Not Connected

[Nuts4Cats]

I think my set is an Arlo Pro with 2 devices. All of a sudden, with nothing changing, I get messages that one or both of the devices are not connected. I have been through the steps to fix this as far as my knowledge will take me, to no avail. There are 3 green solid lights on the base station, which to the best of my understanding means everything is connected. At this moment all 3 are solid green, but the middle one does flash off and on while staying green. One of the devices comes back on as I can see on my phone, but then it goes off again for no apparent reason. I had just changed its batteries. The other one I have not been able to budge to wake up at all. I have checked all the connections and restarted the base station. Ethernet and WiFi have no problems. I do not know what to do at this point.

[jguerdat]

Try removing and resyncing the camera to see if that helps.

[Nuts4Cats]

Thanks.  I had done that several times without success. Then I wondered, what if I'm not seeing a blue flickering light because of the batteries even though there was no indication the batteries were low on this camera, only the other one. I thought it could not hurt to change the batteries except for the fact that this camera is in a really difficult place to reach. Nevertheless, I went ahead and changed out the batteries, and lo and behold, that seemed to have solved the problem. I can now see the views of the outside on my phone, but I have not gotten any notifications that they are picking up movement yet. That remains to be verified. At least I am not getting the message that they are not connected anymore.

It seems problematic though that one camera would notify me of low batteries and the other did not. Something is amiss there. My voltmeter does not have a setting for 3 volt batteries, so I have no way to testing them either. I set it on 2.5 and 2 of the batteries barely moved while the other 2 had a really high reading. I replaced all 4, though.

If they do not respond to movement, I will post again.

[jguerdat]

Removing a camera and resyncing it means that you also have to recreate a rule for that camera in any custom modes. The Armed mode gets it automatically but not custom ones.

[Nuts4Cats]

I actually am not sure what custom modes you're referring to, but I did not remove the cameras. The problem was indeed solved by replacing the batteries of the camera that did not notify me that the batteries were low, and that is concerning to me. I don't think the camera is functioning properly because of that. But it's out of warranty there's nothing to be done.