Arlo|Smart Home Security|Wireless HD Security Cameras
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Offline Issue/ Battery?

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  • ‎2023-12-19 05:44 PM
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Jodild
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Follower
‎2023-12-19 05:44 PM

Having issue with Pro cameras - they haven’t been used in a year and now set up with new Smart Hub today - they sync and set up all ok until I remove from charger.

I have 3 cameras and all the same issue, the minute I remove charger (showing fully charged in app) they go offline which seems odd all 3 would have the same battery issue - any ideas as the support chat wasn’t the most helpful, just factory reset with no result and a promise to get back to me.

Thanks!

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DannyBearAgain
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Master
‎2023-12-19 06:06 PM

Had you allowed the camera batteries to go flat? They need to have at least 5% charge before you can recharge them.

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do 

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