Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Notifications without recordings. Then no live video, no notifications, no recording

HW Version VMB3010r2

FW Version 1.12.2.2_2754

 

This started a couple days ago I noticed I was getting notifications but no recordings. Today I first tried viewing live video, nothing. It said "connecting" on the app, but never connected. I can hear the camera working (sounds like a shutter?), but not getting any video.

 

I did all of the following (in order):

  1. Restarted base station from app. (no change)
  2. Restarted base station from computer. (no change)
  3. Removed batteries from camera, waited 5 minutes, batteries back in. Had video for about 5 seconds, then it went out again.
  4. Removed camera from Devices, added it back. Nothing.
  5. Removed ALL  3 cameras in devices, removed batteries from cameras, added them back one at a time. Two cameras worked same as before. Last one does not.

Now I have 2 working cameras, one that isn't. I get that shutter noise when it first connects, but then no video. And then no sound at all. No blue lights. if I try to do live video thru computer I get "The request timed out".

 

Batteries are good. The camera hasn't been touched in over 2 months and was working fine up until a few days ago. I'm out of ideas & do not want to get up on that ladder again until I know it's working for sure.

 

Any thoughts?

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 1 of 4
Arlo Moderator

Re: Notifications with recordings. Then no live video, no notifications, no recording

Due to the amount of issues described, I would suggest contacting customer support regarding this. I have attached the link here for you - Arlo Tech Support

Message 2 of 4
Aspirant

Re: Notifications with recordings. Then no live video, no notifications, no recording

Funny story. I thought this was support for people who don't have plans & their equipment is more than a year old.

Message 3 of 4
Guru

Re: Notifications with recordings. Then no live video, no notifications, no recording

Plans have nothing to do with it. The official support still works for out of warranty equipment, too. You just can't get replacement hardware.

Message 4 of 4