Not qualified for upgrade offer

[fifiwesfan2]

Hello,

Like many others I'm also having the 'do not qualify for offer' issue.   I have 4 VMC4030 cameras and haven't gotten any communications about the EOL and the offer page says my e-mail doesn't qualify.  My account/cameras were activated in 2018.

Can Arlo please assist?

Thanks,

Debra

[DannyBearAgain]

Live in the US?

 I live outside of US and not entitled for any upgrade offer either.

[ShayneS]

@fifiwesfan2 

Are you still experiencing this issue? Are you located in the United States? 

Thank you 

[fifiwesfan2]

Hello.

Yes, I'm still experiencing the issue.  Yes, I'm located in the US. 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43371435