Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2023-02-19 03:30 PM
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fifiwesfan2
Aspirant
Aspirant
‎2023-02-19 03:30 PM

Hello,

 

Like many others I'm also having the 'do not qualify for offer' issue.   I have 4 VMC4030 cameras and haven't gotten any communications about the EOL and the offer page says my e-mail doesn't qualify.  My account/cameras were activated in 2018.

 

Can Arlo please assist?

 

Thanks,

Debra

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DannyBearAgain
Master
Master
‎2023-02-19 04:00 PM

Live in the US?

 

 I live outside of US and not entitled for any upgrade offer either.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-02-22 08:11 AM

@fifiwesfan2 

 

Are you still experiencing this issue? Are you located in the United States? 

 

Thank you 

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fifiwesfan2
Aspirant
Aspirant
‎2023-02-22 01:40 PM

Hello.

 

Yes, I'm still experiencing the issue.  Yes, I'm located in the US. 

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-02-22 07:17 PM

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43371435

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