No recordings for months. System dormant?

[Jpdiy2000]

Have an Arlo Pro system w/ 3 cameras I bought in 2019. Was working fine since then up until the past few months.  Its always been set to geofencing. When I check the cameras they seem fine/online, but never any recordings even when no one is home and deliveries have been made etc (things that would normally trigger recordings).  I seldom go into the app on my phone, and now notice that when I do I’m always logged out of my account.  I’m wondering if that is tied to why the system is continually going dormant (for lack of a better term)?

[jguerdat]

The system should still be working but being logged out will cause notifications to be unable to be sent and geofencing to fail. My wife has this issue so I have reminded her to occasionally open the app to keep logged in.

Can you live stream and manually record?

[Jpdiy2000]

I can live stream and record manually yes.  But just had an event that should have triggered a recording - system set to geofencing, everyone away from house well outside of geofencing range, I verified I was not logged out of the app, delivery person walked in front of camera, yet no recording in library.  I’m at a loss

[jguerdat]

Have you tried testing it yourself by walking in front of the camera? It's possible that you may need to increase the motion sensitivity in your modes and rules and/or reposition the camera. 

[Jpdiy2000]

Have tested manually yes by setting system to armed and walking by a camera, it works every time.  Issue applies to all 3 cameras.  All 3 have been in same location for 2 years and were working perfectly until this issue arose.  

[StephenB]

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@Jpdiy2000 wrote:

Have tested manually yes by setting system to armed and walking by a camera, it works every time.  Issue applies to all 3 cameras.  All 3 have been in same location for 2 years and were working perfectly until this issue arose.  

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I suggest disabling geofencing temporarily, and either arm/disarm the cameras on a schedule, or manually.

That will help sort out if a geofencing issue is causing the problem or not.

Are two or more people sharing the same account?  Alternatively, have you ever set up friend accounts?

[Jpdiy2000]

Ok, I’ve set it to a schedule for now.  I suspect it will work fine, I agree I think geofencing is the issue.

I’m the only person using the account, but just realized I have an old phone (no longer in use) enabled on my account along with my new phone.  I’m guessing that might be the culprit? 
I have one other user setup as a friend , just found out that user has location services set to “when I share “, though I suspect it’s always been that way.  Having them change location services to be enabled Always.