No recording since 1 PM on Sept 1, 2019

[Merengue]

9-01-2019 no recording since 1pm today. Not a year with the system and this is probably the fifth problem reported already...

[Mdtr]

Same here. No notifications and recordings.

[Merengue]

Still, 9-02-2019, no recording and it is 8:22am

[StephenB]

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@Merengue wrote:
Still, 9-02-2019, no recording and it is 8:22am

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Have you tried restarting the base?

Also can you live stream and make manual recordings?

[Karnett]

I had no recordings on 9/1/2019 but I did have notifications. It started recording again this morning. I wanted to go back and look at a recording from last night but couldn’t because it’s not there. The still image from that recording was still on the device screen in the app.

[Merengue]

2nd day since yesterday Sept. 1st from 1pm until today Sept. 2nd 7:55 pm no recordings no alerts. What's going on? Is anyone else having these issues?

[Merengue]

Manual recordings goes disabled while in live stream.... And I have tried rebooting the base several times and nothing yet...

[jguerdat]

Have you rebooted the base? What mode is active?

[StephenB]

I think the next step (if you haven't tried it yet) is to remove the batteries from the camera(s) and reinsert them.

[Merengue · Accepted solution]

9-03-2019 3pm Arlo Team responded and professionally assisted me in this situation,. All is well now... Thanks Arlo Team!!!

[Merengue]

Thank you...