No battery release button - Ultra 2

[SPDP]

Just opened a 4-pack of Ultra 2 cameras.  One of the four does not have a battery release button.  Do I need to return, or can Arlo send one?  Tried chat, but it said I wasn't eligible for support.  Not impressed!

[StephenB · Accepted solution]

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@SPDP wrote:

Just opened a 4-pack of Ultra 2 cameras.  One of the four does not have a battery release button. 

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Is it damaged?  Or does the kit perhaps include a total security mount?

[SPDP]

It does include a security mount.  Directions didn't say it would be different for that.  How does the battery release work for cameras with a safety mount?

[SPDP]

Got it.  Thank you!