No Live Streaming

[ssunder]

Beginning on March 14, 2026, I observed that the live stream functionality on Pro 6th Gen 2K cameras stopped working, displaying a continuous loading (spinning) indicator. The issue appears to be isolated to the web application when accessed via a PC browser. Live streaming continues to function as expected on Android mobile devices.

I have completed all standard and recommended troubleshooting steps, including clearing browser cache, testing multiple browsers, power‑cycling the cameras by removing batteries, and re‑syncing the devices to the Wi‑Fi network (2 Gbps symmetrical fiber‑optic connection). These actions did not resolve the issue.

The problem was reported to Support and subsequently escalated to higher‑tier support, with a support ticket opened for investigation. As of March 19, 2026, there has been no update or resolution provided.

[BrookeN]

You should now see improvement with the behavior you were seeing. Can you please let me know if you notice the difference throughout the day?

[BrookeN]

Thank you for reaching out and providing this information. I have reached out to our development team to look into this further. I will update you as soon as possible. 

[BrookeN]

@dfking can you please provide a screen recording of what you are seeing. You can send this via dm, you send a dm by clicking on the envelope icon on the top right of the forum page.

[BubbaScott]

No change - still is not working.

[BrookeN]

@BubbaScott can you please provide a screen recording of what you are seeing. You can send this via dm, you send a dm by clicking on the envelope icon on the top right of the forum page.

[BubbaScott]

I was going to record the issue this morning and unlike yesterday - something magic happened.  It functioned as it should.  whatever trial you put us in seems to have found the issue.

[BubbaScott]

Note even though it works it appears  the cam resolution is very poor now. 

[dfking]

Web livestreaming now works on all cams.  Thank you.

[dfking]

Yes, web  livestreaming streams but like just like Bubba Scott, resolution is terrible. The full screen image is highly pixilated.