Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Model no.VMS4230. Has night vision but we are unable to see the area. It is showing extremely dark and unable to view. We have checked the setting and night is on. What can we do?

3 REPLIES 3

Might just be the distance and view. Put the camera in a dark room and record. If the dull red LEDs come on around the lens and you can see ok, it's the position and view that's the issue. Post daytime and nighttime screenshots so we can see.

Here is the nighttime views.

The top camera (driveway?) seems to have an issue with having external lights directly in the camera view. Try turning off the lights temporarily to see if the quality improves. Is the plastic protection over the camera lens still in place? That could be an issue, too.

Not sure what I'm looking at for the bottom (porch?) but may be the same issue(s).

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.