New recordings not showing in library suddenly

[botrea]

Hi since the new update to the app I am getting notification alerts but nothing in library for last 6 days.
I am away so not ideal. I have logged out and reinstalled app any suggestions please

[Redmoonstar · Accepted solution]

I have been having this issue since 30/9/18 and I to am not at home.  This started a couple after we left on a holiday. The only work around I have found is to restart the base remotely from the app or PC, it then starts recording to the library again for a few hours or sometimes a day before I have to restart the base again.  I did a live chat with support and was told they can't troubleshoot until I am at the physical address where the camera's are and that I will have to remove camera's , reset base back to factory and set up the whole system again. Since the May firmware upgrade I have had 2 replacement base stations & 2 replacement camera's and I'm still having multiple issues. I have removed and reset the system 6 times since May. I have had the system since Nov 17 and never had to do a reset because it worked until May! Try restarting your base and see if that helps until you can try the reset, unfortunately I'm restarting at least once a day sometimes twice just to try and keep my property a little protected because this system can no longer be trusted to protect it they broke to many things with their update. 

[botrea]

Thank you for the suggestion does not sound good! I've just tried to follow your instructions and have reset base but no recording as yet just. The ones I manually record. Thank you for your suggestions
Regards

[botrea]

It's working ! Just had a notification and I can see the video.
Thank you