Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Apprentice

New iOS app - Image on Devices screen inaccurate

I have an Arlo Pro system (on the latest firmware) and recently updated to the latest Arlo iOS app (2.6.0) on both an iPhone and iPad (running iOS 12.0.1). I’ve noticed that since the new app, the static image on the initial screen (“Devices”) doesn’t properly refresh to show the most recent motion/how long ago it occurred. For example, if there was motion of a cat 2 hours ago and then a dog 1 hour ago, the image on the “Devices” screen will, incorrectly, show the cat and “2h ago”.

 

However if I go into the “Library”, both motions (cat and then the dog) are there and properly recorded. And if I close/reopen the Arlo app, then the initial “Devices” screen seems to properly refresh (i.e. It will correctly show an image of the dog and “1h ago”).

 

This was never any issue and only started happening with the new Arlo iOS app update (2.6.0) so I’m assuming it’s a bug. Is anyone else having this issue with their Arlo Pro/iOS app?

Message 1 of 5
Guide

Re: New iOS app - Image on Devices screen inaccurate

I have exactly the same issue
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 2 of 5
Highlighted
Apprentice

Re: New iOS app - Image on Devices screen inaccurate

I posted this on another message board and received confirmation of the issue as well so I don't believe it is just us.
@JamesC
can you raise this issue with Arlo technical support so we can get them working on a fix? 

Message 3 of 5
Tutor

Re: New iOS app - Image on Devices screen inaccurate

I also have the same issue.  It also seems the lag it's even longer now.  It  would be nice if the recordings were longer, as needed,  not just the short time.  We lost track of someone knocking on our door when it stopped recording.  Also the microphone is horrible.  Hard to get it to work and you barely hear on the other end.  

Message 4 of 5
Apprentice

Re: New iOS app - Image on Devices screen inaccurate

@aa1113 Did you make sure under the "Armed" mode do have the video record until activity stops?

Message 5 of 5