Arlo|Smart Home Security|Wireless HD Security Cameras

New WiFi, but can’t connect base station to router

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DavidD74
Aspirant
Aspirant
Recently changed our Wi-Fi extender in our house. Since that happened, I’ve been unable to connect my Arlo system. I went as far as removing the devices to start over. When I fire up the base station the green light is on the left the middle light is blank the right light is orange.
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StephenB
Guru Guru
Guru

Is the ethernet in your base station connected directly to your router?  Or is it connected to the extender?

DavidD74
Aspirant
Aspirant
Router
StephenB
Guru Guru
Guru

Then changing the extender shouldn't have affected the connection (since it is using only ethernet).

 

Have you checked the ethernet LED on the LAN router port? (and perhaps making sure the cable is seated on both ends).

Also have you tried power-cycling the base station?

 

If you've done those things, try contacting support. https://www.arlo.com/en-us/support/contact.aspx