New Arlo App

[Blues22]

So the new Arlo app seems to be a bit buggy now and lags, but the big problem now is that after the 30-day trial expires, you can buy a subscription, and they are not cheap, or you can keep the free one, but you no longer have the cloud for recording I have the VMB4000 base that has a USB where I can plug an external in and record but then I have to eject it to view the recordings. How convenient! Thanks Arlo, I'm not paying for a subscription for an app that does not work great at all. I paid $500.00 when this camera came out and was told you will have the 7 day cloud for free. But now not.. . So either you upgrade and give Arlo more money or go buy a different brand, which I will be doing. Arlo ruined a good thing.

[StephenB]

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@Blues22 wrote:

 but you no longer have the cloud for recording 

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You should still have that if you have 5 or fewer unsubscribed (legacy) cameras in your account.

If it has stopped, you could try removing one camera from the account and then add it back. (Just one, not all). 

[pvvp]

This is also happening to me! All of a sudden a couple of weeks later, all of my cameras went offline.

[pvvp]

Also tried removing and adding it back on but no luck

[ShayneS]

Hi @pvvp 

Thanks for reaching out. Can you please provide more feedback regarding the specific symptoms you're experiencing with your system? 

[pvvp]

I have 4 gen 1 pro. A couple of weeks ago, after the app update, all of the cameras and the hub went offline. I've reset the router and also tried removing and re-adding a camera, but there is no option (model in the list) to let me add it back in. 

[jguerdat]

Where are you and where did you create your account? Not all regions can add (newer) cameras.

[pvvp]

US

[StephenB]

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@pvvp wrote:

I have 4 gen 1 pro.

but there is no option (model in the list) to let me add it back in. 

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Pro and Pro 2 are both listed in the "Pro Series" section.

If you aren't sure what you have, then open the housing and remove the battery.  There is a label there.

[pvvp]

VMC 4030. Just tried again and was able to select the Pro but then got the base as offline still and it won't go back online even with a router and modem reset. 

[ShayneS]

@pvvp 

Are you the account owner? I see you have shared access to an account that currently has a base station and cameras onboarded and online.