New App not compatible with Chromebook

[InsaneDiego]

The new app is listed in the Play Store as incompatible with my Chromebook. The Chromebook is running the latest v77 of Chrome and it's only a year old. I see that one other user had the same experience but no answer. The legacy app worked fine. Is this a setting on your end that you can fix in the Store or ??  

[StephenB]

You should be able to use the web browser interface (https://my.arlo.com)

Let us know if that works.

[InsaneDiego]

Yes, that's the workaround that I put in place but the app still should work. Instead of 1 interface, my wife now has to learn two interfaces. If it never worked on that "computer" then I'd say ok, that's the way it works. Since it's worked for 2 years until this latest update, I don't understand why it should be incompatible.

[StephenB]

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@InsaneDiego wrote:

Yes, that's the workaround that I put in place but the app still should work.

FWIW, I agree that the app should work.  Though it's good that you have the workaround.

[ShayneS]

Hi @InsaneDiego

Have you tried contacting customer support & getting a case op regarding this issue?

I have attached the link here for you: Customer Support

[InsaneDiego]

I have not tried support yet. I came out here first. Thanks for the link. I'll give them a tap.