My library history has disappeared?

[Jacraig]

My library history is gone minus today’s events. I had an event last night I wanted to check out and can’t now? Is it gone? Any reason my base station would stop saving weekly increments?

[pabs4]

My library history is also gone. They were there yesterday, and now they are all gone.

[Jacraig]

I think it’s safe to say there is a problem at Arlo hq

[tsuthard]

Same thing happened to me.  All recordings in the library from yesterday back are gone. 

[Jersey317]

Mine too! Did you get any answer??

[tsuthard · Accepted solution]

From Net gear support : "Please be informed that our engineers are already aware that Arlo users are temporarily unable to access videos recorded prior to 2:30 AM PST in their library due to some server maintenance. Our engineers are actively working to restore this feature as soon as possible. But don't you worry all videos are safe and your camera system is working fine. We will notify you as soon as the server is back online. "

[margbott]

Me too..

[Jersey317]

I’m on the phone with Arlo. (408) 638 3750 I’m told the engineers are aware of the problem and actively working to repair the server. I’m supposed to get an email when the library is repaired. No time frame for the repair.

[kev001]

Same issue!!

[ChinJing]

me too, my library is only visible for septmeber and from today, all recordings from the month of october before today are gone. i also had some motion alerts from last night i could not see when i went to check this morning.  i contacted arlo support they said there was some issue. also i tried to ask the community but the ask the community links buttons in the app and on the web dont seem to work. so i am ubable to post any questions to the community other than reply. 

[Johnny290]

My library has also disappeared

[lwhitty]

Same here. All recordings prior to 10/25 are gone.

[atman81]

Same here.  Frustrating as we had some pumpkins stolen and I'd love to see who did it.  First time the camera would have actually been used for the reason we bought it.

[Alanmartins]

Lost all my recordings also, they vanished from library, NOT GOOD netgear.

[jguerdat]

Please read the thread with the link to the post describing what's happening.

[sybersnot]

Mine too.

[Deanomite]

Same here. And of course last night had a car break-in, but NO VIDEO! what is the point of having a camera if I cannot view what is going on? When will this be available?!?! 

[Jacraig]

Arlo sent a message saying they have all the information and we will get it back, just having some maintenance issues they are resolving

[skingspan]

Glad to see it is not just me.

[pabs4]

My library has been restored, but it appears my cameras recorded nothing today prior to around 6am Central Time.

[jguerdat]

Are you positive you should have recordings? My cameras frequently don't record much until daylight when people and cars start moving around.

I guess it's also possible that today's videos haven't been restored yet.  The lack of announcement that everything is hunky-dory may mean just that.