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Follow this post below.. It worked for me as well.
Okay, I've been trying for 3 days to get Arlo to recognize my new IPhone 13 with no luck. I ran across something on a post that I tried and IT WORKED!!! First, sign into your Arlo app. on your phone , then go through the 2 step verification and enter that code they send you. Then......when the window pops up that asks to trust this device, I clicked on [DO NOT TRUST]. Everything started working perfectly. So, I'm not sure what this means but it is a temporary solution for now. Maybe Arlo will get a fix for the issue with the new IPhones.
This did not work for me and nor did the steps. I get the code and it passes to the stage of ADD TRUSTED DEVICE but fails when Trust button is clicked. Get the developers to fix the app please.
The error message on the app is in red color and states "There was a problem trusting this device."
I am using an iPhone 13 Pro Max and my iPhone 11 worked well using this process along with my iPhone8+ a long time ago. Please email me with working fix.
Same…Arlo does not allow me to add my new iPhone 13 Pro Max. I’m so frustrated! I have deleted the app and reinstalled. Turned off and on the base to reset; and tried logging on to the web site instead of the app. I get the same error message at the top on red that there is a problem trusting this device.
Same here...just bought an IPhone 13 and app won't recognize it, only says "There is a problem trusting this device." I am thinking of cancelling my plan.
Same problem!!! It is so frustrating that you can not even get a response to help here or on their so called “live” chat that is a database computer response that was of no help.
Okay, I've been trying for 3 days to get Arlo to recognize my new IPhone 13 with no luck. I ran across something on a post that I tried and IT WORKED!!! First, sign into your Arlo app. on your phone , then go through the 2 step verification and enter that code they send you. Then......when the window pops up that asks to trust this device, I clicked on NO. Everything started working perfectly. So, I'm not sure what this means but it is a temporary solution for now. Maybe Arlo will get a fix for the issue with the new IPhones.
I have tried for the past 2 days to get trusted. I followed all the troubleshooting steps outlined from Arlo and nothing worked but as soon as I followed your steps It logged me in. I got the message that your iPhone 13 was not trusted and as soon as I hit "Ok" it logged me right into the app. This is an extremely frustrating solution.
I'm glad this is working for other people too. I don't know what the consequences are to having a device on the account that is technically "not trusted". It's frustrating because this is the primary phone number for the account. It may be a temporary solution until Arlo figures out how to sync with new IPhones but at least I can access my cameras now. I was ready to ditch my 6 cameras and go purchase a new brand and service. This is a better option for me.
Same issue here with new iPhone ProMax. Arlo needs to fix the app code to allow for the newer devices.
Nothing worked EXCEPT logging in and answering DO NOT TRUST THIS DEVICE. (Deleting app and reinstalling, powering off/on Arlo base, deleting previous phone, changing txt code to email, powering on/off new phone….nothing). I was finally able to get to my cameras after not trusting my new phone.
Thanks for those in community who recommended this solution that worked for them.
Arlo doesn’t seem to monitor or help their customers. They need to proactively stay on top of new technology to prevent these issues.
Same thing happened to me (05/29/22). I got a iphone 13 pro. I was converting over from a non iphone. I went through the two step verification and clicked trust device and then nothing worked. I read below a post indicating I should click don't trust device. I tried again and sure enough we you choose don't trust device everything works.
