Arlo|Smart Home Security|Wireless HD Security Cameras
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My VMB4500 has a blue light but app says it is off line. I have restarted and reset. Still nothing.

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Rkmay23
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Follower
‎2023-07-05 10:40 AM

The base station was a little in and out for a few weeks.  Now it is not connecting at all. Does anyone have any ideas? Could it be the app? BS light is blue and it seems to be ready. 

 

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JamesC
Community Manager
Community Manager
‎2023-07-07 10:34 AM

Try factory resetting the base station and then add it back to your account as if it were new. Do you still experience the same behavior?

 

For more information on how to factory reset, see here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

 

JamesC

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