Arlo pro VMS4530 camera and base station offline

[Ujunwa]

Since April 2023, my base station will be connected to the internet with 3 green lights showing but my cameras will still be showing offline. Then from the 01/07/23 . The base station stopped connecting to the internet. Please need help on what to do. 

Secondly , if the end of life warranty id the problem, will paying for a monthly subscription reactive you cameras and base station or are we just meant to chuck the whole system??

[StephenB]

---

@Ujunwa wrote:

Since April 2023, my base station will be connected to the internet with 3 green lights showing but my cameras will still be showing offline. Then from the 01/07/23 . The base station stopped connecting to the internet.

---

FWIW, this is not because of the EoL.

What is the current LED status for the base?  Have you tried power-cycling it?

---

@Ujunwa wrote:

Secondly , if the end of life warranty id the problem, will paying for a monthly subscription reactive you cameras and base station or are we just meant to chuck the whole system??

---

The system is supposed to work just as it did before.  Security updates should still be pushed (if needed) for the next twelve months.

So no need for a subscription, unless of course you want the extra features and longer retention.

[Ujunwa]

 

I power recycled and my base station 3 LED light are showing green now, however my camera and base station still say they are offline. What else can I do ?? I have attached a picture to show what I see 

[JamesC]

First, check to make sure the batteries are fully charged. If you're still experiencing the same behavior, try removing and resyncing a camera and test to see if that resolves the issue.

JamesC

[Ujunwa]

Thanks for the response James, however I wired my cameras in such a way that the it’s constantly connected to the USB charge. So it’s not a power issue