- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My arlo pro battery will not charge and the camera keeps disconnecting. It remains at 2-3 percent, even after charging for 5+ hours with the correct charger. I have removed the battery, turned off the camera, put the battery back in, and plugged the cord in, and nothing. It will temporarily blink blue, flash once orange, then stops blinking. Does not show the camera as charging in the app either. App/camera updated prior to posting this.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Chadster,
Try unplugging the power adapter, remove the battery, reinsert the battery and then reinsert the power adapter. Still seeing the same behavior?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Many of the cameras are simply defective - which no amount of plugging or unplugging will fix. Defective equipment is ok, but not when you have to pay to return a defective product. That is just poor policy.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I bought mine from Costco.. I been returning my defective Arlo's thru them without any problem. It's a bit of a hassle but money not wasted and don't have to put out more for shipping and also guaranteed you'll have a new replacement than a refurbished.. Costco is the only place I would purchase Arlo due to this kinda' issue and more to come with the upcoming updates to deal with.. This is the only insurance for me that make sense without dealing support from Arlo. I get a 90-Day return policy and rolling it.. Some of you prolly' get the one's I've returned and now Arlo is selling it refurbished.. Goodluck to all..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@USAF1954 wrote:
I had the same problem. What I ended up doing was folding a small piece of index card and putting it between the battery and the clip. It seemed to tighten it up and battery shows 100 % charged now and camera works without plugging in. Hope this helps.
Thank you very much for this tip. My battery wouldn't charge in the camera--it kept showing 1% after hours of charging with the Netgear supplied charging cable & wall wart. Putting a folded piece of paper between the back of the battery and the door did the trick and the battery charged as it should. You saved me from buying a new battery!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My case number is 30210604
Cameras are 6 months old. I received the cameras are tired message so have been charging using the supplied arlo plug and cable.
I own three cameras and Two cameras do not charge properly. in my app the icon flashes between a percentage number and 0%. This results in my getting a push alert on my mobile and an email.
Fine the first time. Not so funny after 100 times. What do I do? I literally cannot secure my home because of an annoying manufacturing defect.
Not impressed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PavanGC,
If you're able to charge one of the cameras you may need to contact support to further isolate the issue. You might try putting the battery from the camera that will not charge into the camera that you say is charging without issues to further isolate.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you try putting some folded paper or card stock behind the battery to create a tighter fit against the contacts? That worked for me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
To jguerdat:
Not so easy outside of the US,, Australia more constrained and suppliers holding less parts.
Also no where to go for tech support as suppliers just SELL.
i have 2 chargers and cords and none will charge/show icon.
I have tried all proposed “solutions”
help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@AppleArlo wrote:
To jguerdat:
Not so easy outside of the US,, Australia more constrained and suppliers holding less parts.
Also no where to go for tech support as suppliers just SELL.
i have 2 chargers and cords and none will charge/show icon.
I have tried all proposed “solutions”
help
Who did you buy from? The likes of Harvey Norman have been incredibly easy to deal with and have just swapped out faulty cameras once they've been confirmed to be faulty
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue. I've had it. Won't charge and have done everything this site tells me to do.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Fountain_N,
Are you using the charging cable and power adapter that came with your Arlo Pro Kit?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue as everyone above. Obviously an Arlo defect if so many people are having the same EXACT problem.
Yes I am using the supplied Arlo charging cable.
Yes I have tried removing the battery, reseating it and trying to charge it again.
I have four cameras and one charging cable. Only one of the cameras will charge the batteries.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am trying to determine if the battery issue was resolved with the June firmware update. I would like to purchase but it is expensive and not useful to me if the issue is not resolved as of august 2018. I appreciate any help anyone can give me on this issue. Sincere thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That camera also stop detecting motion.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks very much for your reply. I am going to order the unit again. It may have bugs but id vastly superior to the alternatives in ease of use. I just use them inside.
i appreciate your help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just worked for me. Deleted non charging phone from base and resynced. Now working not sure why. Maybe I let the phone drain too long.
-
Apple HomeKit
1 -
Arlo Mobile App
342 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
81 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,180 -
Discovery
1 -
Features
202 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,396 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,137 -
Videos
1
- « Previous
- Next »