Motion detection stopped working. Contacted customer service and license need to be updated?

[Rmmstl]

I own three Arlo pro cameras. I am saw them in April 2021. The motion detection feature on all three cameras stopped working. I did all of the troubleshooting in the support articles. Nothing worked. I called customer service. They told me my firmware license needed to be updated. They then proceeded to tell me that they would charge me either $149 or $249 in order to get my firmware updated. Of course I refused. Charging for firmware updates is highway robbery. I will be trying a new security camera service.

[Dannybear · Accepted solution]

Try contacting the genuine arlo support team, look at the link at the bottom of the web page.

[JessicaP]

Hi Rmmstl,

Adding on to what Dannybear mentioned, also view this article to learn about how to avoid Arlo Support scams: How can I avoid Arlo support scams?

[Rmmstl]

Thank you so much! Your information was extremely helpful.

[Rmmstl]

Thank you so much for your response! Your information was extremely helpful.